ReliaStar has undergone significant changes, transitioning from ING to Voya Financial and now operating under Resolution Life.
While these transitions modified the corporate structure, individual life insurance policies retained their original contractual obligations.
If you currently have a Voya or ReliaStar policy, we hope to clarify the insurer’s many recent changes.
Our analysis highlights key factors for policyholders to consider, comparing the benefits of maintaining their current policy with the potential advantages of newer policy options.
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Voya Financial’s History
While Voya Life Insurance wasn’t a household name compared to other insurance providers, its recent history is essential for current policyholders to understand.
The company was initially known as ING U.S. Life Companies and sold life insurance policies underwritten by the ReliaStar Life Insurance Company.
Many policyholders knew the company as ING Reliastar until its rebranding to Voya Financial.
Then, Voya Financial, Inc. sold its life insurance business to Resolution Life Group Holdings in 2021.
Resolution Life’s acquisition of Voya ‘s life insurance business marked a pivotal moment for ReliaStar policyholders.
Resolution Life has serviced all existing Voya life insurance policies, marking the end of Voya’s presence in the business.
In 2024, Nippon Life Insurance acquired Resolution Life Group Holdings. By the second half of 2025, Nippon aims to make Resolution Life a wholly owned subsidiary.
All the recent buyouts and name changes may have left you uneasy about the company’s future, particularly its ability to pay death benefits.
Good news: AM Best affirmed Nippon Life’s A+ (Superior) Financial Strength Rating after the acquisition announcement.
A.M. Best Company assigns ratings from A++ to F based on an insurance company’s financial strength and ability to meet obligations to contract holders.
Strategies for Voya Policyholders
Strategies for Voya PolicyholdersHere’s what you need to know about changes at Voya Life and how we can assist you.
Over the years, Voya had consistently offered highly competitive rates for its term life insurance products.
Their low rates enabled them to sell thousands of policies through independent agents like us and online brokers like Select Quote.
But in 2017, Voya Financial made a significant change. Due to low interest rates and market volatility, it stopped offering term life and guaranteed universal life products.
Instead of raising premiums to offset lower interest rates, Voya focused solely on non-guaranteed universal life insurance.
These products are more complex and don’t have the same contractual guarantees as some of their previous permanent coverage options.
As experienced representatives of Voya ReliaStar, we have assisted hundreds of satisfied clients and are well-versed in their existing products.
If you hold a Voya life insurance policy, we encourage you to review your coverage with us.
While we are unable to offer new ReliaStar term policies, we can assist current policyholders in smoothly transitioning to a new term policy.
We are also dedicated to helping existing term insurance policyholders transition to universal life coverage with Resolution Life.
ReliaStar Term Life Insurance
If you have Voya term product now, it was underwritten by ReliaStar Life Insurance Company.
Healthy ReliaStar policyholders can easily replace their existing ReliaStar term coverage as their needs change or coverage expires.
Modern-term insurance products offer features unavailable on older ReliaStar policies, including living benefits and hybrid long-term care provisions.
If you have had significant medical issues, we can contact Resolution Life to see if a conversion option is available with your current term policy.
You can convert your term policy to universal life insurance without answering health questions. This option is typically available until your term expires or you turn 70, whichever comes first.
Ready to see what’s available? Our quick insurance calculator makes it easy to compare rates from top-rated insurance companies, all from the comfort of your home.
You might be surprised by how much coverage options have improved since you first got your policy.
Security Life of Denver Universal Life
Most Voya universal life policies were underwritten and issued by its subsidiary, the Security Life of Denver.
Should you keep or cancel your existing Security Life of Denver Policy? If you own a universal life policy, pause before making any changes.
First, before making any drastic changes, you should look at your current Security Life of Denver policy to see if it offers contractually guaranteed premiums.
If your current policy is guaranteed and priced reasonably, replacing it is usually not advisable.
Policies issued prior to 2017 may include guaranteed premiums, providing more stability for policyholders. Policies issued after 2017 typically do not offer guarantees.
Before switching policies, check if surrender charges apply. If your current policy has penalties, evaluate whether keeping it or replacing it is more beneficial.
A “surrender period” is the period (usually 10-15 years) before a policyholder receives the total cash value of the policy upon canceling.
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Voya Universal Life Replacement
If you have a current Security Life of Denver policy, which is not guaranteed, it may be worth taking a serious look at it. Most policies issued after 2017 do not have premiums that are not contractually guaranteed.
These policies were often labeled adjustable life insurance. Their premiums can fluctuate based on interest rates and the cost of insurance associated with your policy.
How do I know if my policy is not performing?
All Voya Reliastar and Security Life of Denver policyholders receive an annual statement showing how your current policy performs each year.
You should review your policy statement, paying close attention to the interest rate column. If your interest rates are declining or if the projected death benefit is set to expire sooner than expected, it’s vital to take action.
These statements can be confusing and may lack the necessary information to accurately assess the performance of your existing policy.
How a Voya Policy Audit Works
Many policyholders make a more educated evaluation by contacting Affordable Life USA to conduct a policy audit. Here is how we conduct our universal life evaluations.
First, we will have Security Life of Denver run several illustrations that calculate the future of your current policy under different scenarios.
- How long will your policy last if you keep paying the current premium?
- How much more would you pay to maintain coverage until age 100?
- How much will a smaller death benefit cost you?
Secondly, a market evaluation can provide valuable insights into whether a new policy might benefit you.
It’s important to note that new policies typically require medical underwriting, so assessing your eligibility for coverage is crucial. If you qualify, you have two options to consider:
- Option A: Your first option would be to keep your cash surrender values and buy a new policy with higher premiums.
- Option B: Transfer your cash values from your Security Life of Denver policy through a 1035 exchange. This strategy may lower your future premiums and avoid taxes from surrendering your policy.
We can help you decide on the best option! If your policy is not performing, you can immediately use our calculator to shop for new permanent coverage.
Guaranteed Universal Life Quotes
Guaranteed Universal Life Quotes- Select Lifetime
- Select Amount
- Press Get Quote
Since many companies sell life insurance, knowing which carriers offer the best guaranteed universal life policy can be difficult.
The policies are often only sold by well-capitalized insurance companies. They offer guaranteed premiums and death benefits for as long as you live at a cheaper cost than whole-life insurance.
We monitor a network of the best life insurance companies in the United States, including Lincoln Financial, Prudential, Pacific Life, and Transamerica.
Here is a short list of companies that currently offer affordable rates and have the highest ratings from the Better Business Bureau, AM Best, and J.D. Power.
| COMPANY | BBB | AM Best | JD Power |
| AIG | A+ | A | 718 |
| AXA Equitable | A+ | A+ | 752 |
| Banner Life | A+ | A+ | N/A |
| Brighthouse | A+ | A+ | N/A |
| Guardian Life | A+ | A++ | 760 |
| John Hancock | A+ | A+ | 739 |
| Lincoln Financial | A+ | A+ | 744 |
| Mass Mutual | A+ | A++ | 780 |
| Metlife | B- | A+ | 780 |
| Mutual of Omaha | A+ | A+ | 766 |
| Nationwide | A+ | A+ | 806 |
| Pacific Life | A+ | A+ | N/A |
| Principal Financial | A+ | A+ | 774 |
| Protective | A+ | A+ | 742 |
| Prudential | A | A+ | 770 |
| SBLI | A+ | A+ | N/A |
| Transamerica | A+ | A+ | 720 |
Voya Life Customer Service
Thanks for reading our Voya life insurance review, which is dedicated to analyzing your current options with the Resolution Life.
Have you purchased a Voya Life Insurance product?
You can call the Voya customer service number to learn more about your existing policy with ReliaStar Life, ReliaStar Life of New York, and Security Life of Denver.
Voya Customer Service Numbers
After gathering information about your existing policy, we can help you decide whether switching your coverage is viable.
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Affordable Life USA offers comprehensive life insurance solutions to families and business owners throughout the United States.
Our founder, Eric Van Haaften, developed his passion for quantitative analysis while earning his business degree from Ferris State University, which laid a strong foundation for his analytical approach to financial planning.
